FAQ

Frequently Asked Questions

Answers to the most common questions about our services, reservations, billing, and policies. Clear, simple, and designed to help you plan your trip with confidence.

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FAQ

General questions about our services

Below are answers to the most frequently asked questions about our chauffeur services, reservations, policies, and operations. If you need additional information, our team is always available to assist.

How far in advance should I book?

We recommend booking as early as possible, especially for airport transfers, long‑distance trips, and peak periods. Same‑day service is available when chauffeurs are not already reserved.

Do you offer 24/7 service?

Yes. Our chauffeurs operate 24/7 by reservation. Early‑morning and late‑night pickups are available with advance notice.

How do I pay for my trip?

We accept major credit cards, corporate billing, and pre‑authorized payments. Payment details are collected securely during the reservation process.

Are your chauffeurs employees?

Our chauffeurs are experienced owner‑operators. They maintain their vehicles personally and take pride in delivering exceptional service.

Do you monitor flights for airport pickups?

Yes. We track all incoming flights to adjust pickup times automatically in case of delays or early arrivals.

Is there a waiting time charge?

A grace period is included with every pickup. Additional waiting time is billed in increments according to the vehicle type and service category.

Do you provide child seats?

Child seats are available upon request. Please specify the type of seat required when booking so we can prepare the vehicle accordingly.

Can I request a specific chauffeur?

Yes. If your preferred chauffeur is available, we will assign them to your reservation. Many clients request the same chauffeur for consistency and comfort.

Do you offer corporate accounts?

Yes. We provide corporate accounts with centralized billing, priority scheduling, and dedicated support for business travel.

Can you accommodate multi‑stop itineraries?

Absolutely. Our chauffeurs regularly handle multi‑stop trips, roadshows, and flexible schedules. Please provide your itinerary when booking.

Do you offer cross‑border service?

Yes. We provide transportation to destinations in the United States, including Plattsburgh and Burlington. Passports and required documentation must be presented at the border.

What is your cancellation policy?

Cancellation policies vary by service type. Airport transfers and hourly charters require advance notice. Long‑distance and special events may have extended cancellation windows.

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